Proludic Pty Ltd (Proludic, we, us or our) respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.

This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

We are committed to handling personal information responsibly, transparently and securely.

1. Who is responsible for your personal information?

Proludic Pty Ltd is the Australian business responsible for the collection and management of personal information in connection with our Australian operations.

Business: Proludic Pty Ltd
Address: 16-18 Tepko Road, Terrey Hills, NSW 2084
Email: [email protected]
Telephone: 1300 800 181

As part of the international Proludic Group, headquartered in France, we may share certain information with authorised group companies where reasonably necessary for business operations, project delivery and customer support.

2. Who does this policy apply to?

This policy applies to individuals who interact with Proludic Australia, including website visitors, prospective and existing customers, representatives of councils and other government organisations, landscape architects, designers, developers, educational institutions, suppliers, contractors and business partners.

It also applies to individuals who contact us, attend our events, participate in marketing activities or appear in photographs and videos collected for legitimate business purposes.

3. What personal information do we collect?

Depending on your relationship with us, we may collect:

Your name, position, organisation and contact details.
Information provided through website enquiries, quotation requests and project discussions.
Details relating to playground design, construction, installation, maintenance and after-sales services.
Customer, supplier and contractor information, including relevant financial and payment details.
Information provided during tendering and procurement processes.
Communications, correspondence and records of business interactions.
Website usage information, including IP addresses, browser information and cookie preferences.
Photographs, videos and event participation information.
Information relating to safety incidents, complaints and insurance matters.

We only collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.

Where sensitive information is required, we will handle it in accordance with applicable privacy requirements.

4. How and why do we collect and use personal information?

We generally collect personal information directly from you when you contact us, submit an enquiry, request a quotation, engage our services, attend an event or communicate with our team.

We may also obtain information from your organisation, authorised representatives, public tender platforms, business partners and publicly available professional sources.

We use personal information to:

Respond to enquiries and prepare quotations and proposals.
Design, supply, install and maintain playground and recreational equipment.
Manage customer relationships, contracts, orders and project delivery.
Coordinate suppliers, contractors and installation partners.
Process payments, invoices and other financial transactions.
Manage tenders, procurement processes, warranties and complaints.
Provide product updates, industry information and marketing communications where permitted.
Improve our website, products, services and customer experience.
Meet our legal, regulatory, safety and contractual obligations.

We will only use or disclose personal information for the purpose for which it was collected, for a related purpose permitted by law, with your consent or where otherwise authorised or required by law.

5. Is providing personal information compulsory?

Providing personal information is generally voluntary. However, certain information may be necessary for us to respond to an enquiry, prepare a quotation, deliver a project or provide a requested service.

Where information is required, this will generally be identified when it is collected.

If you choose not to provide the requested information, we may be unable to provide some products or services.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym.

6. Who may we share personal information with?

We may disclose personal information to trusted third parties where reasonably necessary for our business activities, including:

Authorised Proludic Group companies.
Suppliers, manufacturers, transport providers and installation contractors.
Professional advisers, insurers, auditors and financial institutions.
Website hosting providers, IT providers and business software services.
Marketing, communications and digital service providers.
Government agencies, regulators and other parties where required or authorised by law.

We take reasonable steps to ensure that personal information is handled appropriately by parties providing services on our behalf.

We do not sell personal information.

7. Do we disclose personal information overseas?

Proludic Australia forms part of an international group headquartered in France.

Where reasonably necessary, personal information may be disclosed to authorised Proludic Group companies in France for purposes such as product enquiries, technical support, manufacturing coordination, project management and business administration.

We may also disclose personal information to overseas technology or service providers where necessary for our operations.

Where overseas disclosure occurs, we take reasonable steps to ensure that personal information is handled consistently with applicable Australian privacy requirements.

Additional overseas recipient countries will be identified in this policy where practicable, following confirmation of our service-provider arrangements.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the online experience.

These technologies may collect information about website usage, browser settings, devices and interactions with our content.

We may also use analytics and digital marketing services to understand website performance and the effectiveness of our communications.

Where consent is required, we will seek it through the relevant website controls.

You can manage cookies through your browser settings and, where available, the cookie preference tools on our website.

Disabling certain cookies may affect website functionality.

9. How do we protect personal information?

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our information security arrangements may include appropriate access controls, secure systems, employee awareness, service-provider oversight and procedures for managing information security incidents.

We retain personal information only for as long as reasonably required for our business purposes or to meet applicable legal obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

Where a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where relevant.

10. What are your privacy rights?

Under Australian privacy law, you may have the right to request access to personal information we hold about you and to request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.

You may also request that we stop sending you direct marketing communications.

We will consider requests in accordance with applicable law and explain any lawful reason why a request cannot be fulfilled.

11. How can you access or correct your information?

To request access to, or correction of, your personal information, please contact us using the details provided in Section 1.

We may request information to verify your identity before processing your request.

We will respond within a reasonable period and generally aim to address requests within 30 days.

We do not charge for making an access or correction request, although a reasonable charge may apply for providing access where permitted by law. We will advise you of any applicable charge beforehand.

12. Privacy enquiries and complaints

If you have a concern about how Proludic Australia has handled your personal information, please contact us using the details in Section 1.

We take privacy concerns seriously and will investigate complaints fairly and promptly.

We will acknowledge your complaint and aim to provide a response within 30 days.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Telephone: 1300 363 992