Installation & Aftersales service

Proludic has an integrated structure for managing each play area project and ensuring its long-term durability.

Our highly trained, dedicated teams have the technical skills to provide overall project coordination for site preparation, equipment installation, safety surface installation, landscaping, aftersales service and ongoing maintenance.

We provide expert operational support whatever the scope of our customers’ projects and their specifications. We carry out all our work in line with the project objectives and in accordance with safety requirements.

 

Project management

maitrise-oeuvreProjects are organised, planned and coordinated by our office and field based contracts and aftersales team.
They manage the entire project from point of order, through to completion and beyond.
The project team work closely with the client and the design team to ensure projects are delivered on time and within budget, whilst meeting all current safety regulations.


Installation

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Play equipment is installed by our local technical teams.
They provide a high-quality service, carefully following the assembly instructions, complying with the requirements in the specifications, and conforming to the required health and safety regulations.
Our teams have many years of experience with the installation requirements of Proludic equipment and receive ongoing training and support from the Proludic contracts team.


Safety surfaces

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Proludic can supply and install all types of safety surfacing, including wet pour rubber, ecomulch, synthetic grass, sand, rubber tiles and bark mulch.
This range of products is installed in accordance with the current regulatory requirements, in particular EN 1176 and EN 1177, or the relevant requirements for the area.

In 2016, Proludic laid 25,000m² of shock-absorbing surfaces.


After-sales service

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Our after-sales service can be contacted by telephone, email or via the company’s website.
Our contracts and aftersales team is responsible for dealing with requests as quickly as possible, resolving any problems encountered and providing a full aftersales service.

Over 80% of spare parts are dispatched within five days.
Proludic can provide spare parts for its play equipment for up to 10 years after the equipment production has been discontinued.


Servicing and maintenance

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Proludic offers various servicing and maintenance contracts, with frequencies tailored to the site and the expected usage.
Depending on the requirements of the customer we are able to carry out equipment checks and servicing with replacement parts when necessary.
This service ensures that the safety and durability of play areas are maintained in line with current standards.